Last Updated: October 26, 2026
Naazima Inc. | Canada
Contact: info@naazimainc.com
At Naazima Inc., we want customers to understand what to expect when purchasing books, products, seminars, or services.
Because our offerings are available through both our own website and third-party retailers such as Amazon, different refund and return procedures may apply depending on where the purchase was completed.
This policy explains those procedures and how to request assistance.
1. Where You Made Your Purchase Matters
Naazima Inc. offers certain products and services for direct purchase through naazimainc.com. Some books and other products are purchased through external retailers, including Amazon.
Purchases made directly on naazimainc.com: Our direct-purchase terms, as described in this policy, apply.
Purchases completed on Amazon: The applicable Amazon and seller return and refund policies govern the transaction.
The applicable seller and purchasing platform are identified during the checkout process.
2. Returns for Physical Products Purchased Directly
For eligible physical products purchased and paid for directly through the Naazima Inc. website, customers may request a return within [CONFIRM: number of calendar days] of delivery.
To qualify for a change-of-mind return, products must generally be:
- Unused and in their original condition.
- Returned with original packaging where reasonably required.
- Accompanied by an order number or other proof of purchase.
- Eligible for return under any product-specific conditions disclosed before purchase.
Books should be returned in a condition suitable for resale, except where the return concerns damage, defects, or an incorrect item.
Some categories of merchandise may have additional hygiene, safety, or product-specific return restrictions, where permitted by applicable law. Any such restrictions should be disclosed before purchase.
These conditions do not limit statutory rights relating to defective, misdescribed, or otherwise nonconforming goods.
3. How to Request a Return
To request a return for a direct website purchase, email:
Use the subject line Return Request — Order #[Your Order Number].
Please include your order number, name, email address used at checkout, the product concerned, and a brief explanation of the return request.
If your item arrived damaged, defective, or incorrect, photographs may help us resolve the issue.
Please contact us for authorization and return instructions before mailing an item.
Do not send returns without first obtaining the applicable return address or instructions.
The appropriate mailing address and procedure will be provided when your return is authorized.
4. Damaged, Defective, or Incorrect Products
If an order placed directly through our website arrives damaged, defective, incomplete, or materially different from what was ordered, please contact us as soon as reasonably possible.
Include your order details and, where available, photographs of the problem.
We will review the issue and arrange an appropriate remedy, which may include replacement, repair, refund, or another remedy required by applicable consumer protection law.
Where the error is attributable to us, we will address reasonable return-shipping costs in accordance with applicable law.
5. Refund Processing
Once an eligible return has been received and assessed, or a refund has otherwise been approved, we will initiate the applicable refund.
Refunds will normally be issued to the original payment method used for the purchase, where technically possible and legally appropriate.
The time it takes for the funds to appear in your account may depend on the payment provider, bank, and payment method.
We will communicate with you if additional information is needed to process the refund.
Original shipping charges, return-shipping costs, and other fees will be handled according to the reason for return, the terms disclosed at purchase, and applicable consumer protection laws.
6. Orders Purchased Through Amazon
If you purchase a Naazima Inc. book or product through Amazon, the transaction is governed by the return and refund terms applicable to that Amazon order.
The applicable seller may be Amazon itself or an independent seller offering the product through Amazon Marketplace.
To request a return or refund:
- Sign in to the Amazon account used for the purchase.
- Open your order history.
- Locate the relevant order.
- Select the available return, refund, or order-help option.
- Follow Amazon’s or the seller’s instructions.
Eligibility, return windows, shipping responsibilities, and refund processing are determined by the applicable Amazon marketplace and seller policies.
Naazima Inc. cannot directly issue a refund through our WooCommerce store for a payment completed through Amazon.
If you need help identifying a book or locating its seller, you may contact us, but refund authorization and processing must follow the applicable Amazon order procedure.
7. Spiritual Counselling and Healing Services
Naazima Inc. provides personal services, including spiritual counselling, traditional or spiritual healing, and related consultations.
Because these services involve reserved appointment time and individual preparation, cancellation and rescheduling arrangements may differ from physical-product returns.
Cancellation and rescheduling notice: [CONFIRM: required advance notice, such as 24 or 48 hours.]
Customers wishing to cancel or reschedule should email info@naazimainc.com as early as possible, providing their booking name and appointment details.
Refund eligibility for prepaid appointments depends on the agreed booking terms, whether the service has begun or been provided, and applicable law.
If Naazima Inc. is unable to provide a prepaid service as agreed, we will offer an appropriate remedy, which may include rescheduling or a refund.
Completed services, missed appointments, and late cancellations will be assessed according to the cancellation terms disclosed at booking and any applicable consumer rights.
Spiritual experiences and personal outcomes are subjective. However, nothing in this policy removes a customer’s legal rights when a service has not been supplied as agreed.
8. Seminars, Workshops, and Events
For seminars, lectures, workshops, and other scheduled events organized by Naazima Inc., cancellation and refund eligibility may depend on the particular event.
Any event-specific terms, including booking deposits, cancellation deadlines, transfer options, and refund conditions, should be disclosed before payment.
General seminar cancellation deadline: [CONFIRM: applicable notice period or whether each seminar has separate written terms.]
If Naazima Inc. cancels an event without providing the purchased event or an acceptable alternative, affected customers will be offered an appropriate remedy, including a refund where required.
If an event is rescheduled, we will communicate the revised arrangements and applicable customer options.
9. Book Publishing and Other Customized Services
Book publishing, audio publishing, editorial work, production, and other customized services may involve separate proposals, deposits, milestones, and project agreements.
For these services, cancellation and refund arrangements will be governed by the written agreement accepted before work begins, subject to applicable law.
Any non-refundable deposit or charge for work already performed must be disclosed and agreed to in advance where required.
Customers with questions about a publishing-service payment should contact info@naazimainc.com and provide their project or invoice details.
10. Digital Products and Downloadable Content
Where Naazima Inc. sells digital publications, recordings, or downloadable products directly, the product-specific refund conditions should be disclosed before purchase.
Eligibility may depend on whether access or delivery has occurred, the reason for the request, and applicable consumer protection requirements.
If digital content is defective, inaccessible, or not supplied as described, please contact us so that the issue can be reviewed and an appropriate remedy provided.
Any restriction on cancellation or refunds will apply only to the extent permitted by law.
11. Order Cancellations
For physical products ordered directly through our website, please contact us promptly if you need to cancel an order.
If the order has not yet been dispatched or fulfilled, we will review whether it can be cancelled and refunded.
If the order has already shipped, the applicable return procedure may be required.
For services or events, the applicable booking and cancellation terms will determine the options available.
12. Return Shipping and Responsibility
Customers requesting an ordinary change-of-mind return may be responsible for return shipping where that condition was disclosed and is permitted by law.
For damaged, defective, incorrect, or otherwise nonconforming items, shipping responsibilities will be determined according to applicable law and the circumstances of the issue.
We recommend following the return instructions provided and retaining shipment tracking information when mailing items back.
Do not send products to an address found elsewhere on the internet without confirmation from Naazima Inc.
13. Refunds to the Original Payment Method
Approved refunds for website purchases are generally processed through the payment method originally used at checkout.
Refunds may be subject to processing periods determined by the applicable payment provider or financial institution.
If the original payment method is no longer available, please contact us so the appropriate refund procedure can be determined securely.
We will never ask you to send complete payment-card credentials through ordinary email in order to receive a refund.
14. Your Consumer Rights
This policy is intended to explain our standard procedures.
Nothing in it excludes, restricts, or overrides statutory rights or remedies that cannot lawfully be excluded under applicable consumer protection legislation.
Where mandatory legal requirements provide greater protection than the terms described here, those requirements will apply.
15. Changes to This Policy
Naazima Inc. may update this Refund & Returns Policy to reflect changes in our products, services, operations, or applicable laws.
The latest revision date appears at the top of this page.
Any updated terms will apply prospectively as permitted by law and will not retroactively remove rights associated with completed purchases.
16. Contact Us
For questions about returns, refunds, cancellations, or order assistance, please contact:
Naazima Inc.
Canada
Email: info@naazimainc.com
Website: naazimainc.com
For a faster response, please include your order number, booking reference, or invoice details where applicable.
We appreciate your support of Naazima Inc. and our publications, services, and educational work.